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From: CTConnect Staff
Date: 10/12/00
Time: 5:33:30 PM
Remote Name: 209.176.8.9
We are currently working with SNET trying to find the cause of poor connections and dropped connections. They are testing the 5 incoming T1 lines for errors or problems. Also we are working with Lucent Technologies checking to see if this could be related to the dialup access servers we own from them. Possible V.90 software issue. Most people are not having a problem so it makes it hard to track down. This is not a router issue and Porter & Chester would be of no help regarding this matter. These are very complex issues involved and we are trying to resolve them. The V.90 standard is not as reliable as hoped and different updates are always coming out, both on our end through Lucent for our dialup access servers as well as on your end for your computers modem. Have you checked recently to see if your modem manufacturer has updated software or firmware drivers for your modem. This is something that most people don't know about or want to do but it may help or correct the problems you are having. In general just because you have a new computer or a new modem, doesn't mean you have the latest software or firmware on the modem. V.90 is always adapting and that means that modems need to be updated. I hope this may help you.